It detected an issue with my current profile which was there and was missing after a reboot. Once completed, the tool will try and recover/fix Outlook. If you choose No the Next button is greyed out so you cannot proceed.Ī few checks are done, connectivity, network, etc.

Once selected, choose the option best suited for your situation. Click on Outlook as this is where we are having a problem. Once you have downloaded the 1MB file and run it, the tool will check for a newer version before giving you the screen above. Again the tool was run and here are the steps: Upon running this tool it identified that there was indeed missing security patches as well as not being on a supported level to open my mailbox.Īnother example below is that Outlook failed to start after working fine the previous day. The result was endless credentials boxesīeing presented. As a test, a newly installed Office 2013 installation was not patched and an attempt to set up a profile for a mailbox hosted on Office 365 occurred. Microsoft has this great tool that assists with issues on Office 365.

Sara tool outlook